This story is available exclusively to Business Insider subscribers.Bed Bath & Beyond CEO Mark Tritton said the company has undergone a major makeover in terms of e-commerce.
"Those were completely new muscles for our team, for our business, and for our customers," Tritton told Insider, referring to the company's new e-commerce capabilities. Bed Bath & Beyond revealed mixed fiscal third-quarter earnings on January 7, highlighted by a major burst in e-commerce growth. "Retail stores aren't dead — they're the lifeblood of the business," Tritton said. "At the moment, we have a customer who can buy online and pickup in store and we have about a two-hour promise on that. On average, our customer gets that order fulfilled in a pickup within 30 minutes.