Businesses have been trying to push us off their phone lines and on to their websites for years.
When I call my bank they answer after the first ring, call me by my name, and the person to answer is always able to deal with the issue. Good service does still exist.
Humans are overrated anyways. Try out a RoboBuddy sometime
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Trying to claim NHS pension ? Just ignore emails then say they will send you to an operative who will be in touch in three days time !!!
Please Press 1 to record your complaint on an answerphone and some one will ignore it at some point
Lockdown didn't kill the company helpline. That was in motion a LONG time before. Lockdown just helped get to automation faster
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Customer service rep? Please hold.