Internet Service Providers need to be encouraged to improve their general business processes practices, long-term growth and sustainability to create new revenue streams, recreate existing products, diversify into new areas for which resources and capabilities are available and establish a minimum market price.
For licensed ISPs in Nigeria, which NCC puts at 143, as at October 26, 2020, the study said survivability entails overcoming the major challenge of improving customer base and competing with the Mobile Network Operators .In the report, a major ISP CEO in the country, who spoke on the condition of anonymity, disclosed that the major challenge the operators face is the arbitrary fixing of prices by bigger operators just to stifle smaller operators and force them out of the market.
the Commission, for both big and small telecom operators to compete on the quality of the network and customer services they provide. The study urged the Commission to conclude a critical review/amendments to the obsolete portions of the Nigerian Communications Act 2003, which is heavily concentrated on the provision of voice services,“Today, more emphasis should be placed on competition in the sector in a saturated market, the economy and other services closely related to the telecommunications industry, such as finance, technology and media services,” the report noted.