The Philippines IT business process management industry is facing high attrition rate and pressing talent scarcity as the new generation of workers demand flexibility on where and how work gets done, and rising salary rates.
While the industry is optimistic about growth in 2022, he said one of the challenges facing the industry is “pressing talent shortage.” In addition, digital workers want flexibility on where and how work gets done. He recalled the “Great Resignation” study which showed workers resigning despite the pandemic.
He cited the required changes for the future of work, which includes the adoption of new business models from silos, fragmented institutions to organizations with comprehensive technology implementations. Other requirements include infrastructure, application and systems, resiliency playbooks, and work from home arrangements.
He urged government to come up with a legislation allowing work from home arrangement to be able to sustain growth both in jobs creation and revenue.