FNB plans to continue modernising its branch network with a strong focus on digitisation and smaller branches to cater for digital and face-to-face client interactions.
He said that the bank is also regularly reviewing its branch footprint and location, as well as the services required in the communities where it operates.built 9 new branches in local markets or communities and refurbished 53 branches in the current financial year. Another 3 new branches are in the process of being built and another 34 refurbishments are in progress.plans to build an additional 27 new community branches and refurbish approximately 90 branches, Makanjee said.
He added that the bank’s branch network strategy is premised on the modernisation of infrastructure and service models for assisted and unassisted client needs.Makanjee noted that the preparation of the bank’s employees in frontline environments is critical to its ability to provide financial services and differentiate itself from other financial service providers.
FNB is also transitioning its private bankers into private advisors. Private advisors will be equipped and accredited to provide integrated advice to help clients save and invest more while protecting their assets., FNB had a customer base of 10.48 million last year, up 5% from 2020. However, the group reported 4% fewer employees .
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