People who work in retail have told many stories of when they had to get a manager when a customer didn’t believe they were telling the truth about their company policy just for the supervisor to agree with the customer, even though the employee was doing as they were told in the first place. But when your coworkers have your back and show that your word is worth respect, it’s a good feeling.
While the manager, who had only been on the job a few months, was explaining the situation, the OP went to look at the details of this guest and found out that he was also an employee, but worked in a different hotel in the franchise. But there’s more. The OP called the hotel rewards customer service and told them that an employee was using it, which wasn’t allowed. He also hinted that it may not be the first time he had used it, so it would be nice if they could check it.
The OP also called the rewards system customer service to tell them that an employee was using it as it was against the rulesEveryone was glad that the OP worked there long enough to know these rules and managed to humble the entitled employeePeople in the comments mostly were angered by the entitled guest, because he was also an employee and he knew how hard this job can get when a guest is demanding and when you can’t reason with them, so why would he make his colleagues go through...