We live in a new reality post-Covid-19, where customers are more digitally savvy, online 24/7 and have easy access to more options than ever before.Businesses need to adapt to this new reality, or they will be at a significant disadvantage. However, this is often easier said than done, particularly for large organisations whose IT landscape is so vast, complex and poorly understood that adapting to change becomes a mammoth undertaking.
Large businesses, built over many decades, have sprawling and complex data landscapes that are not well understood. There is no real documentation, but shortcuts and hacks that were put in place to make things work in the moment that are now coming back to haunt us.
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