Examples of how IT improves efficiency and productivity of current systems or enables cost cuts include:Improving hardware efficiency or investing in technology that reduces energy demand across the enterpriseExamples of how IT delivers on risk mitigation on existing systems :communicate a clear technology value proposition.
Even CIOs that map IT spend to business value make the mistake of selecting and tracking metrics that put the technology first, rather than the business outcomes. This happens when CIOs highlight the quantity of technology delivered or how technology is delivered . This is an understandable mistake, given that these technology-first metrics are often easily accessible and trackable within IT’s domain.
The right metrics map back to the identified priorities and goals related to revenue, cost optimization and/or risk mitigation, as discussed above. Prioritize ways to measure the cost of IT and the resulting business impact, including financial impact.
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