The boss of a small business that had £1.6m stolen in a matter of minutes through fraud has strongly criticised the response from the authorities.
In this case, the victim was tricked into thinking the firm's money was at risk before the criminals manipulated him to gain access to the company's bank account. He contacted Hertfordshire Police, who told him he needed to report his crime to Action Fraud - the national reporting centre for fraud and cyber-crime run by the City of London Police.With several dozen employees and a turnover of around £11m, the company is not afforded the same protections as individual consumers, such as the
After our investigation Action Fraud admitted recording the details of the crime incorrectly, has apologised, and says it has put in place measures to ensure this does not happen again. "One of those big changes is to Action Fraud itself and colleagues at the City of London Police, who own that system, are doing a big transformation programme to improve Action Fraud."