Business Support AnalystDelivering a world class customer service experienceUnderstanding the business needs in the SME bucketCollaborating with business superusers in focus area and cross-functional teams to deliver innovative digital solutionsResponsible for managing service support for all services allocated as per SME bucket. Drive towards effective Incident Management
Collaboration with other SME’s on changes in other areas that may have an impact on allocated processes The SME bucket comprises of, but is not restricted to the following business processes: Money in; Money Out; TFSA; Trading Terms; Claims; Re-insurance; Taxation; Correspondence; Quotes; Application; Policy IssueKey contact person in the Service Desk for all systems in SME bucketEvaluate the quality of all knowledge articles in SME bucketEnsure that everyone in the team is aware of new knowledge articlesCreate user manuals and assist with training materials as needed.
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