The Contact Center Association of the Philippines is reiterating its position that the country’s information technology and business process management industry should collectively formulate solutions to strengthen cybersecurity among subsectors and business process outsourcing firms.
“Continuous engagement and investment in innovative security technologies are critical for maintaining global competitiveness and trust,” he added. Ocampo also noted that digital trust is pivotal in the Contact Center and Business Process sector. “We must earn clients’ trust and assure them that their sensitive information is always handled with utmost integrity and security.”
Development alerted the IT-BPM industry that up to 75 percent of the BPO segment could be at risk if cyberattacks and cyber fraud would not be properly addressed and prevented. The study also highlighted the shortage of cybersecurity professionals in the country.