Due to the sensitive and/or legal subject matter of some of the content on globalnews.ca, we reserve the ability to disable comments from time to time.Small businesses rely on credit card purchases for their income, but one Calgary company is taking a hard hit following an alleged“Everyone seems to be ignoring us,” says Lindsey Heintz, a co-owner of Wicked Alternative Body Fashion. “Nobody has ever gotten back to me. We’re going on a couple of weeks now.
Heintz says it could not have been an error on the side of his employee because they are not trained to provide refunds. Arthur Schafer, a professor and founding director of the Centre for Professional and Applied Ethics at the University of Manitoba, says this case shows a lack of support for small businesses.
He says the flags should have been raised the moment the transaction went through and the bank should have never released the funds to the alleged fraudster until after everything was resolved. “It’s really puzzling. I think it will undermine people’s confidence in the integrity of the systems in place at BMO and Mastercard and Moneris. I think the company should immediately investigate what has gone wrong at their end, because they’re clearly at fault.”
“We actually broke down a bit over this. We’re trying to do everything that we can to recoup this money. We need this money back. It’s rightfully ours and it was stolen from us. You feel violated too. It was a punch in the gut, a real hard punch in the gut.”“When something goes wrong, they have the ability to absorb the loss much more than any individual or business owner, so I’d like to know what their policy is; I think the public would like to know.
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