, CEO Tony Staffieri outlined the company's "enhanced reliability plan" in response to the outage, which left millions in Canada without cellphone and internet service — some for days — and prompted questions and concern from the federal government and regulators.
On 911 calls, which were disrupted in many parts of the country during the outage, he said Rogers is working on a formal agreement with competitors "to switch 911 calls to each other's networks automatically — even in the event of an outage on any carrier's network."that customers can call 911 without a SIM card at any time, but it's unclear if that would have worked during the outage.
On the wireless and internet front, Staffieri pledged the company will "physically" separate those services to create an "always on" network so customer won't experiences outages for both at the same time — something that happened to many on July 8.
Staffieri also said the company will invest $10 billion over the next three years on such things as oversight, testing and artificial intelligence. "I know that it is only through these actions that we can begin to restore your confidence in Rogers and earn back your trust," Staffieri said.
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