, has emerged as a transformative approach to management and organizational development. Characterized by prioritizing their team members' growth and well-being above all else, servant leaders possess a deep sense of empathy. They are committed to nurturing their employees' personal and professional growth, which can have a noticeable impact on the success of their business.
and 8% higher customer service behaviors. They are also 50% less likely to leave the organization, according to The Academy of Management.One of the primary ways servant leadership transforms company culture is by fostering an environment of trust. “As a leader, I feel a responsibility to inspire and develop the next generation of leaders.
Servant leadership stands in contrast to traditional leadership as a form of hierarchical power and control. “Power can cause leaders to become overly obsessed with outcomes and control, and, therefore, treat their employees as a means to an end,” emphasizes Dan Cable in. In contrast, with servant leadership, “the servant-leader is servant first. It begins with the natural feeling that one wants to serve,” says Greenleaf.