MANILA - The Philippines' business process outsourcing industry saw revenues climb 1.4 percent in 2020 even as the COVID-19 pandemic deeply affected the economy, according to data from the IT and Business Process Association of the Philippines .
Meanwhile, BPO companies also hired 1.8 percent more employees in 2020, for a total 1.32 million direct employment in the Philippines. Untal thanked the government for classifying BPO employees as essential workers, which allowed them to continue working during the pandemic.
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