TORONTO — As Canada's telecom sector undergoes technological changes, artificial intelligence could be leveraged to predict and reduce network outages or change the way customer service is provided.
His comments came on the opening day of the Canadian Telecom Summit taking place Monday to Wednesday in Toronto, where topics such as AI and industry evolution are front and centre. Raising the level of transparency surrounding network outages is an ongoing focus of the federal regulator, as the CRTC launched a consultation in March with the goal of developing a framework to improve the reliability and resiliency of telecommunications networks.
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