Several Group companies within Alviva Holdings, one of Africa’s largest providers of information and communication technology products and services, have transformed their business communications with enterprise voice services from eNetworks, a wholly-owned Datacentrix company.
In addition, SLA-based services are improving operational efficiencies, eliminating pain points that were intensified by the remote workforce, involving high volumes of minutes from mobile telecommunications providers and the costly use of personal airtime and data for work calls. “It had been identified as a Group-level risk due to its instability, but despite several attempts to rectify this, local support capabilities and costs continued to be constraints on the success of the project.
Aside from call cost reductions, a secondary cost benefit realised by Axiz has been through the use of headsets, he adds, which cost a fraction of the phone sets being considered. “This has translated to major cost efficiencies across Axiz’ 600-strong staff complement.”
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