When talent search platform Plum noticed ChatGPT sending ripples through the tech world and beyond, it decided to turn right to the source to lay out how staff could and couldn’t use the generative artificial intelligence chatbot.
Plum’s final policy – a four-page document building on ChatGPT’s draft with advice from other startups cobbled together last summer – advises staff to keep client and proprietary info out of AI systems, review anything the technology spits out for accuracy and attribute any content it generates. These companies say their goal is not to curtail the use of generative AI but to ensure workers feel empowered enough to use it – responsibly.
If you’re a hospital, you might have a very different answer to what’s acceptable than a private sector tech company, he said.One is not plugging in client or proprietary data into AI tools because companies can’t ensure such info will remain private. It might even be used to train the models that power AI systems.AI systems are still not foolproof.
Many say people should be informed when it’s used to parse data, write text or create images, video or audio, but other instances are not as clear. However, October 2023 research from software firm Salesforce and YouGov concluded 41 per cent of the 1,020 Canadians surveyed reported their company had no policies on using generative AI for work. Some 13 per cent only had “loosely defined” guidelines., staff are blocked from using external AI tools for work because the company can’t guarantee client, financial or health information will be kept private when these systems are used.