Grubhub, Uber Eats and DoorDash made online food delivery a $10 billion business. Restaurants aren't happy about it

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Grubhub, Uber Eats and DoorDash drove an online food delivery boom, and restaurants aren't happy

are among the many national restaurant chains that have partnered with delivery services. But for some, the extra sales from delivery also mean lower profit margins and major operational changes.

"We see this a lot more in the sophisticated restaurant chains that are beginning to really embrace off-premise and delivery," said Trevor Boomstra, director of AlixPartners' restaurants, leisure and hospitality practice. "They're adapting their physical presence and their layouts."'The honeymoon is over'

"Two and a half years ago, some of the largest delivery companies in the world were still trying to convince chain operators of the merits of it," Allen said.

 

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Interesting that Domino’s hasn’t partnered with any of the aggregators. I think that’s the right call in the long term. They’re protecting their data and controlling operations/customer experience.

They will perish

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