How to handle an IRS notice, according to a tax lawyer - Business Insider

Chip Somodevilla/Staff/GettyIn an interview with the Wall Street Journal last year, Olson said the worst mistake any taxpayer can make is not responding to a notice from the IRS.

For nearly 20 years, tax lawyer Nina Olson was tasked with policing the Internal Revenue Service on behalf of American taxpayers. reported the Wall Street Journal's Laura Saunders Over the last 18 years, Olson "made some 40 recommendations enacted by Congress and persuaded the IRS to make hundreds of administrative changes," Saunders wrote. Still, Olson says the IRS has a long way to go. Too many Americans are confused by"They're afraid of the IRS and don't act," Olson told the Journal. "The worst thing someone can do when an IRS notice comes is nothing. Take it from me: If you get a letter, call the IRS.

Unfortunately, the IRS is not well-equipped to handle customer inquiries efficiently, Olson said. "The IRS is walking away from actually conversing with taxpayers," she said. "This past filing season, only 33% of callers got through on the telephone line dealing with compliance issues like liens and levies. Those who got through waited an average of 41 minutes."

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