Airbnb hosts upset that they're paying for its cancellation policy - Business Insider

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Airbnb hosts are furious that the company is sticking them with the cost of letting guests cancel due to the coronavirus crisis

for the time being due to the coronavirus pandemic and get a full refund.

"This is a free travel insurance policy at our cost," said Evan Lohr, who manages three Airbnb properties in Santa Cruz, California. "It's much harder for us. It's not really equitable." But Airbnb's own terms include an "extenuating circumstances" clause that allows guests to cancel in certain situations — even when hosts' policies otherwise wouldn't allow it. Initially, the company allowed property managers to decide how to handle cancellations due to the coronavirus outbreak.

The hosts who spoke with Business Insider understood the seriousness of the outbreak and the reasons why travelers were cancelling. Indeed, many of them had already started offering full refunds to guests who cancelled, despite their strict cancellation policies.

 

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Up theirs. It’s just a site that allows them to operate these little scam hotels. We all suffer in this crisis. Too frickin bad if somebody can’t travel and needs to cancel. Should get your free 50% for nothing.

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