Canlis co-owner Mark Canlis realized that his wait staff were a ready-made workforce of delivery drivers with highly-developed customer service skills, drivers licenses, and, most importantly, smartphones., one of Seattle's premier fine dining destinations and a local landmark, it fell to Mark to figure out how to keep the company's 100+ employees employed in the face of what could be an unprecedented, months-long shutdown.
The only piece that was missing was the technology to make all of this work. Taking phone orders and then sending a single driver to deliver a single meal was not a sustainable or scalable option.Canlis reached out to reservation system provider Tock to see if they could tweak their system to help them manage pickup and delivery orders.
To ensure that the drivers are able to deliver multiple meals to multiple clients using the most efficient routes, Canlis reached out to route planning and management provider Routific who, doing their part to help out in this time of pandemic, agreed to lower their prices. The Routific app saves Canlis 12 hours of route planning each day—something even delivery-powerhouseWith these two technologies in place, all that was left to do was tie it together with mobile.
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