Before all of this, it was common to believe physical company headquarters needed to exist, employees couldn't be as productive
"We put our digitization efforts into the hands of IT and consultants, rather than investing in upskilling employees," said Chou. "The pandemic heightened customer expectations, and front line employees were closest to the changing requirements. To adapt, they were often forced to remotely uplevel their skills faster than ever before."
Hamill states organizations have a responsibility to change for the better post-lockdown. "This time has revealed a great deal more openness, understanding, and vulnerability and it's forced us to be more intentional about creating human connections." That lack of balance is one of the biggest flaws, according to Lanng. "We were pretty unanimous that offices weren't obsolete in our organization, but they'd instead become optional. That led us to ask what to do with the space we already have. Now we're looking at the idea of more, smaller offices. Collaborative spaces closer to where our employees actually live."
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