Singapore hopes artificial intelligence will help boost its tourism industry

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Local start-ups like Vouch and Travelstop are betting on their AI-powered systems to help the country navigate new security standards, as Singapore prepares to reopen its borders again after months of coronavirus travel restriction.

As the city-state looks to salvage its battered tourism industry — which contributes around 4% to its economy — it's hoped that artificial intelligence can help the sector bring back visitors safely.

Even though the Southeast Asian nation remains closed off to most foreigners, officials are now considering lifting restrictions for select groups of visitors. "Thanks to this, we were able to build great relationships," Ling said. "When hotels began to plan for the future around June and July, we signed up many of them." He said Vouch is now growing rapidly with "15 percent of the total Singapore hotel room stock on board.

Before the pandemic, AI and other forms of machine learning were just beginning to infiltrate the travel sector. Their biggest advantage is the ability to personalize experiences and streamline services based on customer data.

 

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