We interviewed Mary Kate Loftus, senior vice president and head of digital banking at M&T, during our secondOn October 13 and 15, Insider Intelligence hosted its inaugural Bank Insider presentations and panels.
The second, "Adjusting to a New Reality," covered how digital banking and channel strategy are adapting as the pandemic reshapes customers' needs and behaviors.Insider Intelligence Among the panelists was Mary Kate Loftus, senior vice president and head of digital banking at M&T, who afterward spoke with Insider Intelligence about pandemic-driven priorities, changes to customer service, product sales strategy, and fintech partnerships.Insider Intelligence : It's been quite some time after the start of the pandemic-driven lockdowns.
II: Could you go into a little more detail about the approaches you've taken to keep customers engaged and able to bank despite the restrictions? One approach was looking at everything from a customer's point of view. There were teams of employees who went through processes, some of which had been in place for a long time, and said, "It doesn't really make sense if the person doesn't feel comfortable leaving their home right now." We looked at our processes and rules.
II: Is there anything else you're anticipating about customers' short-term needs that you may be addressing right now? We know many customers' cash flows have changed since the pandemic happened—whether by a change in their employment status or perhaps by a change in childcare payments because of school availability, things like that. So, we've worked with MX to enhance our MoneySmart platform.
good luck
Nous avons résumé cette actualité afin que vous puissiez la lire rapidement. Si l'actualité vous intéresse, vous pouvez lire le texte intégral ici. Lire la suite:
Belgique Dernières Nouvelles, Belgique Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Digital tax agreement would be priority as OECD head, Canada’s ex-finance minister Morneau saysBill Morneau has told CNBC that one of his first priorities if he became head of the OCED would be to work towards a solution for a cross-border digital tax. good luck
La source: CNBC - 🏆 12. / 72 Lire la suite »
7 different ways to support female small businesses owners during the pandemic - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Hermoney More good news please(((
La source: BusinessInsider - 🏆 729. / 51 Lire la suite »
Nestlé Buys Meal-Delivery Company Freshly as Pandemic Boosts Eating at HomeNestlé took full ownership of Freshly in a deal that it said values the online prepared-meal startup at $950 million, positioning the world’s biggest packaged-food company to capitalize on a pandemic-driven shift toward at-home dining 90% of news about covid and trump Nestle is like google or apple buying out small startups if they threaten the food giant’s turf. That’s destroying competition and limiting consumer choices.
La source: WSJ - 🏆 98. / 63 Lire la suite »
US home prices continue to rise amid pandemic: study - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Check it out! I will create 3d logo animation intro video (please check and order now) 3D Logo Animation, Intro & Outro, Book Trailer, Cinematic Trailer,
La source: BusinessInsider - 🏆 729. / 51 Lire la suite »
Amazon says it saved $1 billion in travel in 2020 due to the pandemic - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. horrible phew, so glad to hear amazon has saved millions No company, not even those that have benefited from the crisis, is prepared to face a crisis. The worst thing is that to mitigate the effects of this crisis they continue to use the same useless methods over and over again.
La source: BusinessInsider - 🏆 729. / 51 Lire la suite »