Almost half of 1.4 million households have switched to Open Electricity Market retailer: Energy Market Authority

As of Oct 31, Keppel Electric has the largest share of residential consumers at 23.4 per cent, followed by Geneco with a 21.0 per cent.

As most consumers signed two-year contracts since the start of the OEM, many would have started to receive notifications from their retailer regarding supply arrangements after their contract ends, said EMA.Retailers must notify their customers at least 10 business days before the end of their contract.CONSUMER SATISFACTION SURVEY

The survey was based on 5,700 responses from residential consumers who switched to an electricity retailer from November 2019 to May 2020, and 1,600 residential consumers who renewed with their retailer from January 2020 to June 2020.About half of the 1,600 respondents who renewed their contract with their retailer between January and June this year have compared price plans with other retailers before doing so.

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