Companies that snub monitoring software can thrive during COVID-19 pandemic

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ACTO CEO Parth Khanna’s method of trust and clear communication around goals has allowed his company to scale up since the COVID-19 pandemic began

, CEO Parth Khanna ran a 40-person company at an office in Toronto. “It was an open office environment,” says Mr. Khanna, who operates an educational platform for pharmaceutical and life sciences companies. “It was very collaborative. Folks were working close to each other. There were lots of whiteboards.” Once the pandemic hit, Mr. Khanna, like many other organizations around the world, pivoted his company, ACTO, to working remotely.

Instead, Mr. Khanna focused on communicating clear goals with his team members. They introduced a scorecard system of goals for teams to accomplish which cascade down from companywide to department and individual team members. He’s also mindful of his team’s well-being during the pandemic by not encouraging work in the evenings and weekends and introducing blackout days where no external Zoom meetings can be booked.Mr.

 

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