A strategic plan for the IT-BPM industry - BusinessWorld Online

ter the OFW sector, the IT-BPM industry is the second largest service-oriented engine of growth of the Philippine economy.

In this series of articles, we shall present a preliminary version of the strategic plan that the IT & Business Process Association of the Philippine is in the process of formulating for their sector in the coming decade or so after the pandemic. The overall IT services global market was expected to remain larger than the BPM market as companies seek to outsource their IT services in their quest towards becoming leaner and more productive.

This will reinforce the trend that already existed before the pandemic as regards the demand for IT-BPM services. The Asia-Pacific region was already contributing 73% of the overall global headcount in this sector, with the two largest IT-BPM destinations — India and the Philippines — located in this region.

Prior to the pandemic, there was already a very discernable increased attractiveness of what are referred to as Tier II and Tier III locations, cities which are outside the metropolitan areas like Manila or Cebu. There are actually already Tier III cities like Puerto Princesa in Palawan, Dumaguete in Negros Oriental, and Antique and Capiz in Panay, and Naga in Camarines Sur.

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