Industry minister to meet with Rogers CEO after 'unacceptable' network outage

A statement released from the office of Francois-Philippe Champagne said he plans to meet with Tony Staffieri and other telecom leaders to discuss the importance of improving “the reliability of networks across Canada.”

attributing Friday’s widespread outage to a network system failure following a maintenance update, adding that the “vast majority” of customers were back online.Article content He said he’s frustrated both with the lack of communication from Rogers for customers still affected by outages and Staffieri’s Saturday statement in which he said the company’s network and systems were “close to fully operational.”

The company issued a statement later in the day saying it was aware that some customers were continuing to experience “intermittent challenges with their services.” “Rogers understands the frustration and disruption we created for Canadians with our network outage, and we are wholly committed to finding solutions,” the company said in a statement. “The federal government and Minister Champagne were there throughout the outage offering assistance, for which we are grateful. They are focused on solutions and a plan for the future and so are we.”Article content

So stop coddling the telecoms here and open it up to the American companies.

It would be nice if they would address the cell towers damaged from the derecho storms in Ont on the May long weekend. In Ottawa, my cell service is patchy, calls dropping and cutting out. How much longer until they’re repaired?

“unacceptable”?…. NO! it was unfortunate, with these technologies this type of thing can happen….you have to have empathy for Rogers! This not the last time something like this will happen to a high tech company…..it’s the world we live in!

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