Regional Medical Center CEO Ken West talks about a year leading the San Jose HCA hospital - Silicon Valley Business Journal

Sep 9, 2022, 2:33pm PDTNot only is he focused on effectively running San Jose's Regional Medical Center, one of only two for-profit hospitals in the region, he’s also got the city's East Side — the largely Hispanic and Asian area where Regional is the only full-service hospital — top of mind.

Number one, you're responsible for all the patients who are in-house and making sure things happen safely with them and the provision of their care. But you're also responsible for the livelihoods of a lot of different people — all of your employees; all of your medical staff, who also have practices and people who are employed by them; all the vendors who come in who depend on us.

We've had a lot of success with our nurse residency program. We're starting our nurse externship program . the efforts of stimulating a robust pipeline of individuals into the organization. Sometimes we can overthink whatever is the right thing to do. But when you focus on what's the best and the right thing to do for your patient, your community, and to sustain your workforce, it usually leads you to what you know is the right answer.Yes and no. What we had to do during Covid is, to a heightened , what we do every day. It was probably more known to the lay person outside of the four walls of a hospital.

The question I had is: How are we leveraging that to our advantage? How are we living in an environment where we hear people say phrases like,"Hey, I don't see color. I don't see race. I don't see these things." Well, how do we turn that on its ear and start going,"No, actually we do. And actually we're going to celebrate it. We're going to champion it. And we're going to embrace it because it's a part of the strength of the organization.

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