When an SIA business class experience turns 'stressful'

"Really? The options given were to accept an economy ticket or to fly on the next flight in business class two to three hours later," said the Stomper.

"I was also told I had to top up the price difference at the gate. Who would prepare cash on hand while boarding the plane? Not me. In the months since returning to Singapore, the Stomper has contacted SIA 15 times, trying to get someone to address his issues. The e-mail said:"We are sorry that you were initially informed that you were unable to travel in business class on flight SQ709 on June 25 from Bangkok to Singapore.

"We understand that our ground staff had approached you at check-in if you would be willing to assist with the overbooking situation. A cash compensation of 5,090 baht was presented as a token of our apology for the downgrade to economy class and you would still be able to access the lounge. "As a token of our sincere apology for your overall experience, we would like to present you with 10,000 KrisFlyer miles."

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