CRTC chair Ian Scott set to leave behind a deeply divided telecom industry

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Consumer advocates say a lack of action by the CRTC during Ian Scott’s term allowed incumbents to set the agenda

Ian Scott says he never really considers the legacy he will leave after departing as leader of Canada’s telecom regulator. Soon, the industry will do it for him.

Mr. Scott is leaving an industry deeply divided over the decisions made by the CRTC while he was in charge. “I think it’s been disastrous for public confidence at the CRTC at the very time that the government wants to hand over even greater power to the regulator,” said Michael Geist, the Canada research chair in internet and e-commerce law at the University of Ottawa.

He then shifted to the private sector, spending time at Call-Net Enterprises, a company competing for long-distance-call customers, at Telesat as the executive director of government and regulatory affairs and as vice-president of government relations at Telus. The agency also created the Internet Code, a mandatory code of conduct for providers of retail fixed internet-access services; launched the 9-8-8 crisis line, a mental health and suicide-prevention service; investigated misleading or aggressive sales practices; and required that carriers implement anti-spam call technology.

Mr. Scott recently acknowledged that the marketplace has evolved since the framework was developed in a way that “wasn’t fully anticipated,” and that the CRTC was continuing to work on and “fix it.”

 

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Crooks in suits

globebusiness No words.

Set the CRTC way back. He was out of his depth and owned by the telecoms. Please put somebody who actually cares about Canadian consumers in next.

I’m “shocked” the Canadian telecom regulator, infested with telecom special interests that move back and forth through industry-telecom company revolving doors, is again mired in controversy and demonstrates yet again how little it cares about the average Canadian consumer.

His mess and he nails with a huge buyout/pension. And we wonder why there's serious issues with civil servants in this country

Divided? So then why is there collusion on high pricing?

He should be thrown in jail for how corrupt he is. Absolutely useless.

Another industry captured regulator working or corporate interests, not Canadians.

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