Michelle Hall ordered a tracking collar with a monthly subscription to make sure she would always be able to find her dog. The service apparently appealed to a lot of pet owners. But just like Hall, when they tried to use the collar they couldn’t get it to work and they couldn’t get help from the company.
In December, she paid $120 for the collar and a six-month subscription. But she never could get the collar to work. “Lots of issues-- lack of response, billing issues, subscription issues. I haven’t received my collar. It’s been eight weeks all sorts of crazy stuff.” “Many companies are understaffed, so it is a problem we’re seeing it across the board with many different industries,” said Napoliello.
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