The professional services industry is experiencing unprecedented disruption. The combined impact of recession fears and rapidly evolving technology is transforming the market and separating leaders from the rest of the pack.
As new client acquisition becomes harder, value engineering will become more prevalent as a means of refining and driving outcomes. This will mean deliberately engineering processes to efficiently drive value for clients, removing barriers to consistent client excellence like poor communication during scoping and lack of continuity between teams.
As PSOs become more reliant on upskilling their existing workforce, it's vital to create an environment that promotes continuous professional development. The agility of your workforce can significantly impact your competitive positioning, so investing in your employees' growth and satisfaction is both a strategic necessity and a differentiator.In an era in which agility and innovation are paramount, the specter of technical debt looms large over PSOs.