KUALA LUMPUR: The proposal to establish a dedicated ombudsman scheme for the country's automotive industry, aimed at resolving disputes between consumers and automotive companies, will be among the agendas discussed in the study on the introduction of a"lemon law", says Domestic Trade and Cost of Living Minister Datuk Armizan Mohd AliHe said the ministry is developing alternative dispute resolution as one of the key features of the ombudsman scheme, intended for immediate...
He said this in response to a question from Syahredzan Johan regarding the proposed establishment of an ombudsman in Malaysia to ensure a more holistic and effective implementation of the lemon law. He also said that the ministry is aware of issues and cases relating to consumers' rights to seek redress from suppliers or manufacturers if supplied goods fail to meet guarantee standards, as well as other relevant legislation.