Despite a relatively glowing year for Frontier Airlines at Cleveland Hopkins, the Denver-based company announced this week that they'll be cutting five direct flights at the end of the summer season.Grand opening, grand closing Tuesday read. “A decision on resuming service to these destinations next summer will be made at a later date, based on market demand.”
Market demand has seemed to, regardless of its cancellations, prop Frontier up in recent years amongst its competitors. Along with adding a handful of new routes in the spring, and a whole new crew base of 450 set up here in January, the airline had its busiest stretch last year since 2008, with 221,434 customers at Hopkins—making it the most traveled airline,from the United States Public Interest Research Group, Frontier amassed a new record of customer complaints—an increase of 29 percent last year—that revolved around scheduling issues, excessive cancellations, delays and slow-rolled refunds.
That gave Frontier the"worst ratio of complaints to passengers," the report reads, twice as high as Spirit, which came in at second place.demanding that all U.S. airlines issue refunds for botched flights without having customers"jump through hoops" to get their money back. And within a week's time.Mark Oprea is a staff writer at Scene.