Candidates submit what appears to be well-composed letters of application to fill advertised vacancies, and attached to resumes whose details are nicely spelled out.
“The job seekers' applications and resumes are then scrutinised and suitable candidates are called for interview,” she explained. Relating an episode that purportedly showed how vital English proficiency was in the hospitality industry, Sutha said there was an occasion when a couple was dining at the hotel's coffee house and when they had finished their meal, a trainee waiter came up to them."What the waiter should have said was, 'Are you done with your meal, sir, madam?'”
“They are particularly useful if you want to work in the hospitality sector where your knowledge of languages is useful on an in-person, day-to-day basis,” she said.“If you speak English, Bahasa Malaysia, Tamil or Mandarin, for example, then there could be operations and management opportunities for you to advance to a more senior level, such as in customer liaison or in relationship management roles,” she said.