"The pandemic has been particularly hard on managers who try to be the hub of the communication wheel and broker information to their people," said Rousseau.
Business Insider spoke with Rousseau and Dr. Kristen Shockley, associate professor of psychology at the University of Georgia, about the challenges facing managers during the pandemic and what they can do to stay in effective communication with their employees. In periods of uncertainty, it can be tempting to reduce the number of voices involved in the decision-making process, Shockley told Business Insider.Kristen Shockley
Giving workers a voice in discussions that concern them will keep them engaged and happy, which will ultimately pay dividends.In addition to involving employees in the decision-making process, managers should be forthcoming about the circumstances surrounding key conclusions, Rousseau said. , a savvy manager will share other pertinent details, such as the costs associated with returning, the public health recommendations, or other valuable bits of context.
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