Rogers has its work cut out for it in outage aftermath as Shaw merger deadline looms

The House of Commons standing committee on Industry and Technology also met Friday to discuss whether it will undertake a full a study on the Rogers outage, a special meeting convening during the summer parliamentary break. Rogers said it was “wholly committed” to working with the government to improve network resilience.Article content

He said the situation is critical enough to call for a statement from company chair and controlling shareholder Edward Rogers, particularly in light of divisive boardroom and family fight that played out publicly last year and led to a court showdown. Among the issues concerning authorities in the wake of last week’s widespread network outage is Rogers’ role in facilitating 911 calls and emergency alerts.

In addition, the regulator wants to know the number of public alerts sent that did not reach Rogers’ customers, how 911 calls were processed during the outage and whether they were able to be processed by other wireless networks within the same coverage area. While some information could be designated confidential, Gilfillan directed Rogers to “disclose information on the public record to the maximum extent possible,” given the “immense public interest in understanding what happened.”

block the merger WTF

No merger. Add more competition. Abolish CRTC and replace with a legitimate organization.

I had full access to 911. Many dialed 911 to know what was going on. Of course, 911 just said there was an outage and didn't know when things would be normalized. Rogers will be compensating its clients. Give Rogers a chance. They offer good deals. Airlines fail at times as well.

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