Rogers CEO announces new protocols, investment in wake of major service outage | CBC News

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In a letter to customers, CEO Tony Staffieri outlined the company's 'enhanced reliability plan.'

, CEO Tony Staffieri outlined the company's "enhanced reliability plan" in response to the outage, which left millions in Canada without cellphone and internet service — some for days — and prompted questions and concern from the federal government and regulators.

On 911 calls, which were disrupted in many parts of the country during the outage, he said Rogers is working on a formal agreement with competitors "to switch 911 calls to each other's networks automatically — even in the event of an outage on any carrier's network." On the wireless and internet front, he pledged the company will "physically" separate those services to create an "always on" network so customer won't experiences outages for both at the same time — something that happened to many on July 8.

Staffieri also said the company will invest $10 billion over the next three years on such things as oversight, testing and artificial intelligence.Rogers outage shows need for Plan B when wireless, internet services fail, analysts sayMonday, July 11 - The Canadian economy, and everyday life, is tethered to our communications networks, and when they go down, like Rogers did for much of the day Friday, there is no universal Plan B to keep widely-used – and vital — services online.

"I know that it is only through these actions that we can begin to restore your confidence in Rogers and earn back your trust," Staffieri said.

 

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The fault of this fiasco lies with the federal governments refusal of allowing open competition in that market. They had a opportunity to do that with the free trade agreement but fought to protect that industry from foreign companies..

Hey plutocrat CEO Tony Staffieri, stop spamming my email and give me cash to make up for 4 days without internet and 2 without the ability to make calls including 911. I don’t need long useless PR emails; i need cash (and not like 3 bucks). Oh and fix your shit

End the monoplies.

So be prepared for price hikes on everything Rogers. No way Rogers is going to use their own money for upgrades.

How is it crtc will only require Rogers to credit Roger’s customers? This outage affected many others as well. Persons interacting with Rogers’ customers and corporations relying on Rogers were impacted as well.

Unless the new protocols involve smashing the company into pieces and doing the same to every other massive company in Canada and filing anti trust charges I am not interested in hearing from them.

Where’s our $400.00?

That is the same amount it was doing anyhow for testing, so no change,all smoke and mirrors.just like their daily squabble, public disgrace. Sad day for Canada and CRTC now toothless. I agree with another tweet, there new name is ROBBERS

Nothing but greed

It's Robbers. Forget-about it.

This vertically integrated monster should never have existed in the first place.

That wanker should be left in the streets in the middle of angry Rogers customers with a mobile phone that has no reception. Lol

Well I guess prices are going up again. Bring in competition and this won’t happen again

Of course they’re gonna have to charge you more

How about ending all contracts and let people leave?

$0.72 cents is not a discount.

I hope there is a Robust Reliability Plan cause Bell Canada could be next! Bell no longer wants to service copper telephone lines which is all about $$! Yet copper lines work during power outages like 2003! And what about copper line phone booths? If Bell fails it earned it!

Dear Rogers EdwardSRogers tonyStaffieri , 🤣🤣🤣 Best Regards, M. Dehors cc: MarthaLRogers

“We are going to take basic computer courses and find out how some of our technology actually works”

Guess the board was right.

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