Inside the industry: Defending BMW's heated seats meltdown | Autocar

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Inside the industry: BMW might have cause to reflect on its narrative given the reaction to its announcement that it will offer certain upgrades to its cars in exchange for monthly payments in future (Autocar Business exclusive)

So You've Been Publicly Shamed is a best-selling book exploring the causes and impacts of social media pile-ons. This very modern- day phenomenon is not dissimilar to a medieval turn in the stocks but with a global army at its disposal, hurling derision rather than rotten veg. In essence, social media users decide you’ve said or done the wrong thing and it snowballs from there, sometimes regardless of the nuances of the situation.

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