While you can’t help but feel for DenniseDenephew for having to endure such an ordeal, at least cases like theirs are getting rarer and rarer.Andrew Cornell, chief executive of Cornell Iron Works in Mountaintop, PA., who instead holds short, frequent meetings with employees having problems, rather than “waiting until the end, throwing a nuclear bomb and leaving blood all over the wall.”
It appears the current consensus among managers is that yelling alarms people, drives them away rather than inspiring them, and hurts the quality of their work. Some bosses also understand that triggering a harassment lawsuit or winding up as the star of a worker’s cellphone video gone viral could seriously damage the company’s image.
While underlings may work hard for difficult bosses, hoping for at least a shred of praise, few employees do their best amid yelling. Verbal aggression tends to impair the victim’s working memory, reducing their ability to understand instructions and perform such basic tasks as operating a computer. Interestingly, researchers have even put a number on how much employees like DenniseDenephew’s manager have cost their organizations. According to a 2015published by Harvard Business School that analyzed data on approximately 60,000 workers, hiring a superstar — defined as a “top 1 percent” employee — will save the average company $5,303.
Yet, avoiding a toxic employee — defined as “a worker who engages in behavior harmful to an organization, including either its property or people” — will save the average company $12,489.As the story went viral, the original poster provided more information about the company and their time there in the comments
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