Indigo outage nears one-week mark, becomes latest Canadian company to face cyber attack

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The cybersecurity incident that took down Indigo’s website is the latest in a string of attacks on Canadian organizations

continued for a sixth day on Tuesday, just the latest in a string of attacks on Canadian organizations and an example of a growing concern across the retail industry.Since then, the Toronto-based company has called in “third-party experts” in an attempt to resolve the issue, according to a statement. The retailer changed its in-store payment technology in order to resume accepting debit and credit card payments as well as gift cards – which they were unable to do at first.

“As part of our ongoing investigation, we can now confirm that customer credit and debit card information was not compromised,” said a statement provided by Indigo spokesperson Melissa Perri on Tuesday. “We do not store full credit or debit card numbers in our systems. We can also confirm that customer Plum points remain intact and unaffected.

Similar to other companies that have experienced such issues recently, Indigo did not specify the nature of the outage, referring to it only as a “cybersecurity incident.”

 

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