When Athina Kanioura joined PepsiCo in 2020 as its first-ever chief strategy and transformation officer, her goal was to completely revolutionize how the company utilized technology internally.
With over two decades of technology implementation experience, Kanioura shared insight into how companies — big or small — can strategically implement new tools internally.Kanioura said technology has a way of scaring employees, not because they won't be able to understand it, but because they don't know how the corporation plans to use it.
"If you treat this as a technology change, it will not be successful," she said."This is predominantly a cultural and business change powered by technology. So it has to rely on the people who are going to adopt those capabilities." Every tech leader knows technology is a tool that can be used in a variety of ways — that's the beauty and flaw of it. And a company as large and storied as PepsiCo is sure to have a variety of different workflows throughout the institution.
"We had to work to correct and, in some cases, get rid of some of the standards that existed and replace them with global standards," she said. One of the ways PepsiCo is implementing its five-year global digital strategy is by launchingwhere employees, no matter what role or position they hold, have access to educational resources to advance their career.
Encouraging employee education and skill development also makes the company's digital roadmap visible, which is why Kanioura believes it's important for everyone in your organization to know the business's long-term goals. Kanioura added,"People who come from tech are domain experts, and they can learn the business. But, if there's someone who's been a salesperson for 15 years, it's going to be very hard for them to learn technology. You have to find the right way of communication."
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