These SA banks top the list for most complaints | Business

Capitec led the pack with over 1 800 formal cases, overtaking Standard Bank, which wore the dreaded crown in 2021. FNB had the most formal cases investigated by the OBS in 2020.However, OBS's operations manager, Edrich Buytendorp, was quick to point out that the number of formal complaints opened per bank doesn't mean that the bank is the most-complained-about in the country.

"The number of files open per bank is not necessarily indicative of the bank's complaint handling performance, or its performance in general for that matter. Banks vary considerably in size, client profiles and product mix. These factors all impact the number of complaints made against the bank to the OBS," he said.

Buytendorp said that there had been a consistent trend in the increasing complaints against Capitec in the past three years, but this could be attributed to the bank's rapid growth and the fact that it has the largest customer base.

Brasil Últimas Notícias, Brasil Manchetes

Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.

Unemployment rate slightly higher due to technicality, but embattled SA is still creating jobs | BusinessThe official unemployment rate increased by 0.2 of a percentage point to 32.9% in the first quarter of 2023, from the fourth quarter of last year, Statistics SA reported on Tuesday. | News24_Business
Fonte: News24 - 🏆 4. / 80 Consulte Mais informação »

WATCH | AfDB plans to raise R67bn to compensate white Zimbabwean farmers | BusinessThe African Development Bank plans to help Zimbabwe raise $3.5 billion needed to compensate white farmers evicted from their land more than two decades ago. | News24_Business
Fonte: News24 - 🏆 4. / 80 Consulte Mais informação »

Mediclinic looks set to delist in London on 26 May | BusinessSA's most valuable private hospital operator, Mediclinic, looks set to delist in London on 26 May after receiving approval from the South African Reserve Bank's financial surveillance department. | News24_Business
Fonte: News24 - 🏆 4. / 80 Consulte Mais informação »

Acting Eskom CEO doesn't 'lose sleep' over a blackout - but worries about Stage 8 | BusinessActing Eskom CEO Calib Cassim says he has confidence in the staff of the system operator to ensure the country does not experience a blackout. | News24_Business
Fonte: News24 - 🏆 4. / 80 Consulte Mais informação »