Edmonton woman stuck waiting for thousands of dollars as credit card company fights with bank | CBC News

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Customers who got their 'secured' credit cards through Plastk are caught in the middle of a legal battle between that company and the bank it partnered with.

Constance McCall says she sank deeper into debt while waiting for a refund on her secured credit card from Plastk.The Edmonton woman needed to fix her credit score after getting divorced, so she signed up for a secured credit card that promised to help her do that.

As a secured card, the credit limit matches whatever customers prepay for a security deposit — between $300 and $10,000. "It was extremely humbling — $4,500 is not a little amount of money, especially for someone like myself. It's huge," she said.After Go Public brought McCall's case to the company's attention, Plastk refunded her entire deposit — four months after she was supposed to get it back.

Gail Henderson, an associate professor in the Faculty of Law at Queen’s University, is an expert in consumer finance. "I reached out to Consumer Protection Ontario," he said, "and they told me to reach out to the Financial Consumer Agency of Canada who told me to reach out to Consumer Protection Ontario."card from Plastk after he sent a $2,500 deposit. In late October he asked to cancel his card, and is still waiting for his refund.

Plastk CEO and founder Motola Omobamiduro says he is trying to pay customers back, but their money is being held up by DC Bank.

 

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