Honest feedback is a good thing for business

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An online review can be a win-win situation for both customers and businesses, with the former giving quality feedback for the benefit of others while forcing the latter to strive to be better | via FnBReport

and can spark interest and curiosity in prospective customers. So business owners should not only focus on positive feedback but also treat bad reviews as a favorable circumstance.complaining about the service. Owner, replied to the Instagram comment, saying that the restaurant is still on soft opening when the customer dined in. She took it calmly and tried to convince the customer to come back and try their menu again.

Both good and bad reviews can be an avenue for customer engagement and can spark interest and curiosity in prospective customers. So business owners should not only focus on positive feedback but also treat bad reviews as a favorable circumstance.boosting search engine optimization

 

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