‘While that may be welcome to billpayers, it is very disappointing news for all who want to see the sector do better.
The report showed an ‘overall decline’ in customer satisfaction, with Thames getting the lowest performance score just 67.06 out of 100.supports HTML5 videoThe company blamed the ‘summer drought’ and ‘December freeze/thaw’ for ‘severely’ affecting its performance last year, which saw it meet 55% of its annual performance commitments.
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