Bus company loses contract after Action News Jax Investigation

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Late pickups and drop offs, crowded busses and possible civil rights violations could be a thing of the past for some Jacksonville students.

Duval County’s biggest school bus company is losing contracts after an Action News Jax investigation.

Investigator Emily Turner has been uncovering major safety concerns about Student Transportation of America for almost a year. Now, she found the district is taking major action against the company. Action News Jax first reported on major safety concerns with Student Transportation of America, or STA, in November of 2022. Whistleblowers, calling out their employer, warning parents and the district, saying, “they don’t care about the students.” Another adds, “they unsafe, they unstaffed.

So Investigator Emily Turner took the concerns to the district, asking, “what more can you do to hold companies like STA accountable?” She sat down with Paul Soares, the Assistant Super Intendent of Operations in December of last year. He’s since retired, but made this promise before he left: “Obviously, if a company performs and can’t get adequate staffing, at some point it is there it is their fault. and they need to take obviously be accountable for it.”Now, it looks like that’s happening.

 

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