Airlines may not be replacing pilots with artificial intelligence anytime soon, but aviation industry experts say the new technology is already revolutionising the way they do business.
Aviation companies, long accustomed to thin profit margins, see AI as the newest way to boost productivity and gain a competitive edge. Among the French-Dutch company's plans is a tool that responds to customers in 85 different languages to be installed on the tablets of Air France agents, and is scheduled for use in 2025 at Paris Charles de Gaulle airport.The airport's operator, Groupe ADP, has also launched several AI initiatives in cooperation with startups -- including Allobrain, which uses voice recognition to answer phone calls to the airport.
"There is room for improvement," he added, referring to the potential of using facial recognition at airport security.
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